ISO Management Overview Training, Scheduled
(Direct Reports / Managers Meeting)

ISO 9000 Management Overview
One Day Course

Course Purpose

To provide a working knowledge of the ISO 9000 series and to show the need for clear leadership throughout the ISO 9000 implementation effort.

Course Description

Excel Partnership’s Executive Overview helps management to identify the relationship between ISO 9001:2000 and business issues. The objective of this course is for management to understand that ISO 9001:2000 can be used as an added value to your organization, and that the benefits can be overall business improvement and not just registration.

For this session, Excel Partnership’s instructor will utilize our standard course material, tailoring the discussions to ensure that it meets your objectives. At a minimum session will:

target management,
overview the implementation process / issues,
identify how ISO 9001:2000 can add value to your business/operations overall,
clarify misconceptions regarding ISO 9001:2000,
distinguish management’s roles and responsibilities in ISO 9001:2000, and the importance of their commitment to this system’s success.

TL 9000 Quality System Management Overview

Gain important insights into the intent of TL 9000 and how it benefits your company. Whether implementation is only a consideration or already in progress, this course is the ideal starting point to get you and your company up to speed. Designed as a half-day overview, attendees will learn the key aspects of the TL 9000 quality system requirements and its associated measurements.

Key Session Topics
What TL 9000 is and its application
How TL 9000 relates to ISO 9001
Why TL 9000 now
TL 9000 measurements
Implementing for best results
The QuEST Forum’s purpose





ISO Internal Auditor Training , Scheduled
Two Day Course

This seven-hour class teaches students the competencies needed to conduct quality system audits and perform related tasks in a highly competent and proficient manner. In the same sense that a company must operate with sound financial controls and strict auditing principles, it is essential for any company concerned about its products and services as well as customer satisfaction and process operation to apply similar controls and requirements to its quality management system.

In order to comply with the requirements of Paragraph 8.2.2 of ISO 9000:2000, it is mandatory that companies have an adequate number of properly trained auditors to conduct internal audits on a regular basis.

Possessing such an in-house trained staff will prove to be very cost effective in terms of auditing consistency, product and service quality, process efficiency, and customer satisfaction.





TL 9000 Measurements Collection, Submission, and Analysis, Scheduled
Three Day Course

Course Objectives
understanding the measurements reporting requirements for TL 9000 Release 3.0 Registration
how to install and use UTD's Data Submission Software Package (Release 3.0)
how to manage automation of TL 9000 data collection, analysis and reporting
how to identify measurements additional to the minimum required by TL 9000 that will enable continual improvement (TL 9000 R3.0 element 8.1)
how to design and implement a business performance measurements system


What You Will Learn
TL 9000 Overview
TL 9000 Measurements
- Definitions, Counting rules, Formulae, Reporting Formats
- Measurements Submission and Reporting Process
- Reporting Requirements
- Security of Data
TL 9000 Data Submission Software Package R3.0
- How to Install and Run the DSSP
Measurement Design Methods
- Characteristics of Effective Measurement Systems
- Balanced Scorecard method
- Goal-Question-Metric method
- How to Identify Process Measurements
- How to Identify Measurements for Continual Performance Improvement
- How to Achieve Consistent Measurements with Operational Definitions
Measurement System Implementation Methods
- Architectures for Automating Collection, Analysis and Reporting
- Model Access Database for TL 9000 Measurements
- Dashboard Technologies
- Measurement System Implementation Process
- TL 9000 Data Modeling
Take-aways include:
Student manual which includes a copy of all course materials
TL 9000 Measurements Handbook, Release 3.0
CD-ROM including DSSP 3.x software, example files





TL 9000 Quality Management Implementation (Release 3.0), Complete
This course is sanctioned by QuEST Forum.
Three Day Course

Course Objectives: Learn the steps necessary for successful implementation of TL 9000 quality system requirements and measurements at this informative three-day program. Whether you have a mature quality system in place, or one under development, this program will provide you with practical implementation strategies to facilitate the deployment of TL 9000 requirements within your company. This program is a must for anyone who is currently a telecommunications industry supplier or provider, or is planning to become one. Through workshops and instructor-led discussions, you will be given exciting and challenging tasks to reinforce the key points of TL 9000 implementation.

Introduction to QuEST Forum and its purpose
History and background of TL 9000
Benefits of TL 9000
Relationship of TL 9000 to other quality standards
Comparison of ISO 9001 and TL 9000
Implementation strategy and project management, including:
Determining scope
Registrar selection
Determining applicable metrics
Gap analysis
Impact on procedures, plans and records
The use of TL 9000 measurements
Implementation obstacles, issues, challenges and drivers
Registration process and options





ISO Documentation, Complete
One Day Course

Course Objectives: Achieve ISO Registration easily with effective documentation and records on your quality system. One of the major tasks of preparing for ISO 9000 Registration involves collecting and preparing documentation and records that provide evidence that your quality system is working properly. The documentation system of an organization should be arranged in a systematic, orderly, and understandable manner in the form of a quality manual, procedures and work instructions. This two-day seminar examines how to successfully complete your documentation project so your internal and pre-registration audits are most effective and productive. You will explore ISO product quality, evaluating your quality system, and achieving maintaining quality improvements. Only the procedures that affect the quality of the product or service must be documented, so you will learn how to eliminate the unnecessary work usually thought to be part of ISO 9000 registration. You will discover the importance of documentation and its structure.





Corrective/Preventive Action Workshop, Complete
One Day Course

Course Objectives: This course explores the ISO 9001:2000 requirements for corrective and preventive actions and clearly explains the differences between corrective actions and preventive actions. The essence of a quality management system is to improve customer satisfaction, which should reflect in improved business results. A correctly designed and implemented corrective/preventive action system is an important key to achieving these results. Interactive group exercises are used to demonstrate a systematic approach for implementing corrective and preventive actions. Through these exercises the participants will learn to apply a variety of problem solving tools and techniques. Participants will also discover how to avoid common pitfalls to problem solving and thus ensure that problems are permanently resolved.





ISO 9001:2000 Quality Management Systems Lead Auditor, Complete
Five-Day Course

Course Objectives: This course is designed for participants requiring an in-depth understanding of the auditing process from various perspectives. This course provides the knowledge and skills needed to organize and lead a quality audit, manage the stress that an audit can impose, evaluate and report audit findings, evaluate corrective action effectiveness, and carry out follow-up and routine surveillance audits. This course is registered with IRCA in the UK and is RAB/IATCA approved. Principles of quality management and auditing techniques presented in this course will be immediately useful to participants in conducting internal audits of quality management systems to the ISO 9001 Standard.

Introduction to the Course
Principles of Quality Assurance
The Language of Quality
Historical Development of Quality
Understanding ISO 9001
Prevention versus Detection
National Schemes for Quality
The Audit Reference Standards

Auditing
ISO 10011
Audit Planning and Documentation
Analysis of the Quality Manual
Presentation of Audit Planning
Audit Documentation and Exercise
Checklists and Programs

Auditing (Continued)
How to Handle Non-Conformities
Assessing Corrective Actions
Audit Opening Meeting
Conducting an Audit
Follow-Up Action
Audit Reports

Auditing (continued)
The Closing Meeting and Exercise
Corrective Actions
Routine Surveillance Audits
Duties of the Lead Auditor
National Assessor Registration Theme
Managing an Audit Program

Overall Review of the Course
Role of Accreditation Bodies
Written Examination





Understanding ISO 9000:2000, Complete
One Day Course

Course Objectives: Learn how to meet the new ISO 9000 standard. The new ISO 9000 standards are coming and you need to be ready! This workshop presents, in a learn-by-doing format, an intensive investigation of the changes that will impact all organizations in conforming to this international standard. The 20 elements of ISO 9000 are explored for new requirements that organizations must meet if they are to be successfully registered. You will learn: ** How to compare the new ISO 9000 standards to your existing system; ** What changes have to be made to meet the new requirements; ** What training is required in order to comply with the new standards; ** How to audit your company for compliance; and ** What registrars are looking for in conducting registration audits for the new standards. This is an important workshop for management representatives, internal auditors, executive team members, managers and others that will have a role in complying with the ISO 9000:2000 standards.





Introduction to ISO 9000, Complete
One Day Course

Course Objectives: ISO registration certifies that your company has an effective quality management system. ISO registration is rapidly becoming required for participation in the global economy. The European economic environment requires ISO registration in order to satisfy requirements for international business. American companies are facing this same requirement if they are operating in the international market. This seminar presents an overview of ISO requirements to prepare you to understand these quality standards more thoroughly. Topics include an introduction to ISO and the several layers of registration, a presentation of the benefits of ISO registration, the requirements of the 20 elements of ISO, and registration guidelines. You will gain an in- depth understanding of why ISO is important for international business and domestic operations as well. The seminar concludes with a presentation of how to begin the ISO registration process.